Delete Your Account & Data

Last updated: July 2026

This page explains how to request deletion of your account and personal data from BikeBros (operated by Bike Bros Performance) - the bike servicing and shop app and website.

How to Request Deletion

1. Contact us using your registered mobile number through any of the methods below, and ask us to delete your account:
   • Email help@bikebros.com with the subject "Delete My Account"
   • Call or WhatsApp us at +91 79070 06398
   • Or use the form on our Support page
2. We verify that the request is genuinely from the account owner (we may call or message the registered number to confirm) before making any changes.
3. Once confirmed, we permanently delete your account and the personal data listed below, and send you a confirmation once it's done. Requests are typically completed within 7 business days.

What Gets Deleted

• Your name, phone number, and login access
• Profile photo
• Saved addresses and saved vehicles
• Cart and wishlist contents
• Booking and service request details (issue descriptions, service photos, service location)
• Reviews you've posted

What We Retain, and Why

• Order and payment records - invoices, order line items, and payment confirmation/reference IDs from our payment partner Razorpay - are kept for a limited period to meet Indian tax and accounting record-keeping requirements, and to handle any refunds or disputes relating to a past order. This data is no longer linked to an account you can log into.
• Records of a service booking already completed by a technician before your deletion request are not removed retroactively from that job's records.
• Basic security/fraud-prevention logs (e.g. login attempt history) may be kept briefly after deletion to protect against abuse.

Once the applicable retention period has passed, this remaining data is deleted as well.

Contact Us

Questions about this process? Reach us via our Support page, email help@bikebros.com, or call +91 79070 06398.