Refund & Cancellation Policy

Last updated: July 2026

This policy explains cancellations and refunds for our two types of Services: bike servicing bookings and shop orders (parts & accessories).

1. Service Bookings

Service bookings are paid for at the time of service, so there's nothing to refund if you cancel in advance:

• You can cancel or reschedule a booking free of charge up to 24 hours before the scheduled slot, from the "My Bookings" section.
• Cancellations made within 24 hours of the scheduled slot may incur a nominal fee to cover technician dispatch costs.
• If you've already paid a technician on-site and are unhappy with the work carried out, contact support within 48 hours and we'll investigate and make it right.

2. Shop Orders

Cancelling an order

You can cancel a shop order yourself from "My Orders" while it's still Pending or Confirmed. Once an order has been packed for dispatch, it can no longer be self-cancelled - contact support and we'll do our best to help before it ships.

Refunds

Refunds for cancelled or returned orders are issued to your original payment method via Razorpay. Once a refund is initiated, it typically reflects in 5-7 business days, depending on your bank.

Returns & replacements

If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund. Parts that have been installed or used are not eligible for return unless found to be defective. Electrical parts and items marked non-returnable at the time of purchase cannot be returned once the package is opened.

3. How to Request a Cancellation or Refund

Visit "My Bookings" or "My Orders" in your account, or reach our support team via the Support page, email help@bikebros.com, or call +91 79070 06398. Please have your booking ID or order number ready.